Lean Data Center: A Telco Experience
Service Providers are complex organizations with several departments like IT, Service Support and Innovation. Andrea shared lessons from several Lean cases within Telecom Italia, the Italian leading Telco Service Provider. The experiences regard the Lean Data Center initiative and improvement of the Product Service Delivery and Service Assurance Processes. Andrea presented the approach he used and how he notably tailored Lean tools to a data center environment, the impact on people and the results he obtained. Specific issues of service environments were highlighted such...
Lean at support functions: from steering...
We hear a lot about optimizing (horizontal) value stream. However, the horizontal flow is quite determined by the efficiency of (vertical) support functions like HR, Finance, Quality, Purchasing, Staffing, etc. We decided to not accept it as given constraint and dig into it by triggering Lean@SupportFunctions initiative. We aim to improve the integration of the internal flow into the value stream and make the internal support functions value driven and business aware. In this presentation we share the results and experiences of applying the same Lean approach to the...
The power of lean thinking in a developi...
What can we learn from technology advances in developing economies? A 2010 United Nations study found that cell phones are one of the most effective advancements in history to lift people out of poverty. Inexpensive cellular networks help remote villagers make informed and skillful decisions on when and where to bring their products to market, and for how much. While only 4% of households in Africa have Internet access, and few have bank accounts, more than 50% have cell phones — so the cell phone becomes the channel for communication, collaboration, commerce, and...