Klaus Petersen, Solar Group

Turn a disastrous ERP implementation into a successful one using Lean Company-wide ERP implementations are quite complicated, and unfortunately, they often turn into nightmares: long delays, cost overruns, business disruption, all this causing great damage to the company and the customers. The European sourcing and service providing company Solar started they own ERP implementation 4 years ago. After chaotic beginnings, they decided to capitalize on the lessons learned from their prior 5-year Lean journey to ensure a smooth, quality and customer-focused deployment of the...

Transforming ICT Service Delivery throug...

The success of any ICT Service Delivery project hinges on how fast we can identify the problems, drill down to the root causes and continuously work towards improving upon them. The transformation story of a large ICT project at Ericsson is a classic example of one such successful engagement. It is a case study on how Lean Thinking can trigger a completely different mindset thereby bringing in a change in attitude and culture. This Application Development & Maintenance project was technically challenging and required 32 different skills across 9 functional areas from...

Service Desk – VOC: the heart of Lean in...

OobeyaIT – APTiTUDE at the Service Desk How did a Service Desk help lead the change of culture and improvement within a financial services organisation? The problem: IT management had changed from a service to project culture so CREATE side did not talk to the run side until to late. So the Service Desk was repeatedly solving things, performing unneeded tasks, had poor KPIs and tools, and higher costs. One year later and we were the Face-of-IT with measurable days saved in tasks, 80% satisfaction improvement, accelerated request fulfilment, happier staff and gave more...

Takashi Tanaka, Dassault Systemes

While working for Toyota Engineering Co., Takashi Tanaka implemented many TMS (Toyota Management System) tools at various industries, not only automobile but also airplane, mobile phone, fashion, design studio, chemical and medicine. When he worked with Boeing Company, Takashi noticed the need for digital Oobeya for global product development. Since he joined Dassault System, he has been developing not only Digital Oobeya, but also digital formatted Cost planning and Quality into process for embedded software development. Lean cost planning by Takashi Tanaka at the...

Steve Bell, Lean IT Strategies

The New Frontier of Lean: The Digital Lean Enterprise In his talk, Steve will help leaders cut through the complexity and hype to focus on the three, key value-enablers of Digitization and Big Data, supporting informed strategy and execution to help large, established enterprises thrive in the digital-disruptor economy. On March 16, Steve and Karen will lead a masterclass, guiding participants in the development of an action plan tailored to their enterprise, to focus, leverage and scale key value-adding Digitization and Big Data analytics efforts aligned to their...