Transforming ICT Service Delivery throug...
The success of any ICT Service Delivery project hinges on how fast we can identify the problems, drill down to the root causes and continuously work towards improving upon them. The transformation story of a large ICT project at Ericsson is a classic example of one such successful engagement. It is a case study on how Lean Thinking can trigger a completely different mindset thereby bringing in a change in attitude and culture. This Application Development & Maintenance project was technically challenging and required 32 different skills across 9 functional areas from...
Leonardo Mattiazzi, Ci&T
Leonardo Mattiazzi is vice president, Europe and ASPAC, at CI&T. With CI&T since 1997, Mattiazzi has spearheaded several of the company’s critical business units, including Professional Services, Sales, Marketing and Software Products. He also leads the company’s Disrupt! initiative that aims to generate the next growth engine for the company. Mattiazzi has been an active proponent and driver of the CI&T’s transformation into a Lean organization. He has become a prominent industry thought leader on the topic of Lean as both an application...
César Gon, Ci&T
César Gon is an entrepreneur in the digital/IT space. In 1995, at the age of 23, he founded Ci&T (ciandt.com), a pioneering IT service company with the goal of transforming the archaic global IT industry through High Performance Teams. Currently he is the CEO of Ci&T, and also investor and board member of several startups. Gon is a Computer Engineer, with a masters degree in Computer Science from the State University of Campinas.