Workshop: IT going slow, reputation poor, service partners not delivering? Have you tried to lean your IT Service Management?
Your budget is 30% Development and the rest keeping things running with a mix of internal and external IT teams. Your Service Desk does not add value as no one is paid to call them but you do get a lot of calls for help to fix or make a request.
You are struggling to maintain compliance or introduce robust disaster continuity. Your PMO and Dev teams struggle to work with the Operations teams.
Your SLAs are worthless. Any of this sound...
