Three years ago I had a successful career behind me. I was CIO of a defence and aerospace company running the corporate IT. I had great people in my team but they were burning out due to constant fire fighting and internal customers who after several gigantic improvement projects, concluded the service level as “IT sucks”. I then had to admit the traditional way of managing did not produce results for anybody. I started to look for something totally different and ended up googling the word “Lean” in October 2011.
At first, I asked the supervisors in my team to...
