An IT manager goes to the gemba to engag...

How do you know if your teams and managers are aligned with your objectives? How do you get your teams to progress and better serve their users? An IT production manager at BNP Paribas will explain his challenge with involving his first-line managers in this process, and what he learned along the way.

Pascal Bedel, BNP Paribas

Pascal Bedel is Head of IT Architecture & Mutualized Services at the French leading bank, BNP Paribas. He manages teams of architects, engineers and administrators in the IT production service of the bank. He discovered Lean thinking and started deploying lean projects with his teams in 2012.