Jannes Smit, ING Bank
Discover ING Bank case study: In 2010 we started working Agile in our Internet Banking department (28 teams & 220 employees) and created nice results. It felt however as if we kept banging our heads against big issues all the time. Introducing technical improvements only helped to solve part of our issues, however we never seemed to get away from trouble shooting. Slowly we started to realize that if we wanted to make real progress, we had to deal with the real root cause: us as a management team. Organize ourselves as management and have the discipline of not...
Emmanuel Richard, BNP Paribas
While pulling the flow is a renowned key to lean improvements in industry, it is rarely seen in the world of IT. BNP Paribas’ central IT department decided experiment it in order to see what could be gained of this. Beyond the many difficulties it raised, the results materialized not only in dramatic operational improvements, but also in new lessons learned from this way of producing value for the customer. This presentation replicates the exact same working conditions the team faced throughout the project, thus inviting the audience to a personal journey inside this...
Mike Orzen, Mike Orzen & Associates...
Mike will run a pre-conference masterclass: “Building Your Lean IT Roadmap” on 13 March and present “Lean IT, DevOps & Agile – Learnings from Nationwide” Six years ago, Nationwide (an insurance and financial services company with US$26 billion in annual revenues) embarked on building industry leading software engineering capabilities. Their lean journey has enabled and engaged their 9,000+ person IT organization to deliver great solutions to customers and partners with ever-increasing levels of quality. In this session, we’ll explore the...
Ismaël Hery, LeMonde.fr
A new software product development project may be considered as “done” when the users are satisfied and when the cost of operations is known and under control (aka “product market fit” in Eric Ries terminology). How to get to that point as fast as possible considering the risky and diverse activities of design and user experience, software development and operation in production? Based on stories from recent new software products developed at Le Monde, it appears that spreading and leveling learning on the various project activities from the first day on, helps...