Gemba walks in IT project management:

A domain manager in the IT department of a large Italian bank, is learning to see waste in her IT operations, and realizing that the gemba reality is often different from what she ever imagined. Learning to see in IT is not easy. Knowing which questions to ask, where to look and what to explore deeper is a technique one acquires by practicing over and over. But you can only make better decisions after you’ve been there. ...

Giuseppina Allegretti, Banca Nazionale d...

Giuseppina Allegretti is Head of Risk Group in the IT Department of Banca Nazionale del Lavoro. Working in IT environment in Banks since 2000, Giuseppina has been keen on empowering people and increasing productivity and quality with fun. After experimenting Lean practice on asset management, she has been amazed by the results on people, on quality, on evolution of changes in teams and customers. Now she is sponsoring Lean Management in other BNL IT initiatives in order to create value in Project management, Demand management, Delivery, Unit and Use test, Change...

Silvia Cespa, BNL

Biography: Silvia Cespa started her IT career as a software developer for banking applications. In 1987, she joined the Italian bank BNL – Banca Nazionale del Lavoro – as a developer and project leader, where her role evolved into a process improvement and organization specialist. 5 years later, she had the opportunity to start deploying Lean management in the bank IT department. Since then, she and her team have applied the approach to the various fields of IT, involving 450 people, making BNL one of the most advanced IT departments in the Lean IT practice in...