Amy Evans

What if we as Leaders in IT began asking the question “How would you solve the problem? By the way, what is the problem you are trying to solve; and how did you determine there is a problem?”; “What data did you use to determine that is/was the best solution for the problem you are having?”. Most of us in IT Leadership today have attained our positions by being excellent problem solvers; however, the next generation of IT Leaders must have the capability and competency to coach individuals they support in solving problems rather than solving problems for them. Come...

Nathalie Caron, BNP Paribas Fortis

Improving our colleagues’ working condition in bank agencies BNP Paribas Fortis is struggling to regain its customer satisfaction and operational quality. A Lean initiative has been launched to “Restore the client satisfaction by improving “IT working conditions” of the colleagues in Branches and Easy Banking Center”. This program is called 101 Quick wins. In her talk, Nathalie explained how they set up the program, do Problem solving using the PDCA and presented a concrete problem: the story of two asset managers who dramatically improved the satisfaction of...

Isabelle Decobecq, AG2R La Mondiale

Managing a complex digital project with obeya Here is a unique opportunity to visit a real-life obeya! In 2014, Nicolas, improvement leader with AG2R LA MONDIALE, a large mutual insurance group, proposed the obeya approach to improve project management in the company through team collaboration. He launched the pilot project with Isabelle, project director, who has accepted to share her own obeya with you. Nicolas will act as a manager visiting Isabelle’s obeya. Isabelle has been managing a highly critical project for her company for the past few months: automating...

Nicolas Volck, AG2R La Mondiale

Managing a complex digital project with obeya Here is a unique opportunity to visit a real-life obeya! In 2014, Nicolas, improvement leader with AG2R LA MONDIALE, a large mutual insurance group, proposed the obeya approach to improve project management in the company through team collaboration. He launched the pilot project with Isabelle, project director, who has accepted to share her own obeya with you. Nicolas will act as a manager visiting Isabelle’s obeya. Isabelle has been managing a highly critical project for her company for the past few months: automating...

Frédéric Prévault, Faurecia

How IT in Faurecia moved from tool provider to plant partner on stock control This practical presentation will show how IT incidents were reduced with swift reaction (jidoka), problem solving and prevention. Frederic will also explain how breakthroughs on stock control were progressively achieved with A3s thanks to a close collaboration with the plant management on factor analysis: system usage, data quality – and on relevant corrective actions. Biography: Frederic Prevault is Group IS Governance & Lean Director with Faurecia. He did all his carrier in...

Philip Rademakers, Toyota Motor Europe

How “Toyota Way” principles guided the architecture of Toyota’s product datahub and its REST API Enterprise application integration is a headache for many IT organizations especially when different legacy applications are involved. The presentation will illustrate how several “Toyota Way” principles are applied within the Enterprise Architecture department of Toyota Motor Europe to guide the design of integration solutions. These will be practically illustrated using Toyota’s product datahub as an example case. The presentation will...