An IT manager goes to the gemba to engag...

How do you know if your teams and managers are aligned with your objectives? How do you get your teams to progress and better serve their users? An IT production manager at BNP Paribas will explain his challenge with involving his first-line managers in this process, and what he learned along the way.

Daniel Breston, Qriosity Limited

Workshop: IT going slow, reputation poor, service partners not delivering?  Have you tried to lean your IT Service Management? Your budget is 30% Development and the rest keeping things running with a mix of internal and external IT teams. Your Service Desk does not add value as no one is paid to call them but you do get a lot of calls for help to fix or make a request. You are struggling to maintain compliance or introduce robust disaster continuity. Your PMO and Dev teams struggle to work with the Operations teams. Your SLAs are worthless. Any of this sound...

Susana Jurado Apruzzese, Telefonica

Lean elephants: Lean Product Development in a large organization Telefonica, is one of the largest telecommunications provider in the world with operations in Europe, North America and South America. More than 3 years ago Telefonica began to apply the Lean Startup methodology to innovation projects. Lean Startup has allowed us to speed up the innovation process and do more with less, with a clear focus on market and customers. Applying Lean Startup at a large corporation is complex, but the benefits are many.     Biography: Susana is Innovation Manager and...

Silvia Cespa, BNL

Biography: Silvia Cespa started her IT career as a software developer for banking applications. In 1987, she joined the Italian bank BNL – Banca Nazionale del Lavoro – as a developer and project leader, where her role evolved into a process improvement and organization specialist. 5 years later, she had the opportunity to start deploying Lean management in the bank IT department. Since then, she and her team have applied the approach to the various fields of IT, involving 450 people, making BNL one of the most advanced IT departments in the Lean IT practice in...

Yves Caseau, AXA

Lean Startup as the innovation engine for the Digital Agency at AXA AXA’s Digital Agency is a recent offspring of AXA digital strategy, whose purpose is to deliver innovative services to both AXA customers and prospects, in 55 countries. To ensure that their mobile and web applications bring true statisfaction to their users, the Digital Agency follows the Lean Startup methods from Eric Ries, with numerous insights that may be found in “Running Lean” (Ash Maurya) or “The Lean Enterprise” (Trevor Owens & Obie Fernandez). The goal is to...

Khuloud Odeh, Urban Institute

The power of Lean to modernize mission-driven organizations What can Lean teach us about the improvement of non-profit business processes? In 2014, The Urban Institute, the Social & Economic Policy Research Center based in Washington DC in the US, turned to Lean to help modernize organizational processes from the inside out, beginning with their grant and contract proposal development process. Responding to requests for proposals is the primary method for Urban to obtain new projects and funding, and it was identified by 68% of surveyed staff as being challenging,...