Lean Data Center: A Telco Experience

Service Providers are complex organizations with several departments like IT, Service Support and Innovation. Andrea shared lessons from several Lean cases within Telecom Italia, the Italian leading Telco Service Provider. The experiences regard the Lean Data Center initiative and improvement of the Product Service Delivery and Service Assurance Processes. Andrea presented the approach he used and how he notably tailored Lean tools to a data center environment, the impact on people and the results he obtained. Specific issues of service environments were highlighted such...

Lean at support functions: from steering...

We hear a lot about optimizing (horizontal) value stream. However, the horizontal flow is quite determined by the efficiency of (vertical) support functions like HR, Finance, Quality, Purchasing, Staffing, etc. We decided to not accept it as given constraint and dig into it by triggering Lean@SupportFunctions initiative. We aim to improve the integration of the internal flow into the value stream and make the internal support functions value driven and business aware. In this presentation we share the results and experiences of applying the same Lean approach to the...

The Toyota Way – Information syste...

Håkan describes Toyota Industries Business Practices (TIBP) applied to the IS function of Toyota Material Handling Europe. Showing how the Toyota values are applied in the IS operating model. Giving concrete example of how the Toyota I_Site software and blackbox solution were launched in the global market place using TIBP during the various phases of the development and deployment. IS delivering value to the business by Hakan Borglund Toyota MHE from Institut Lean France...

Lean Software Factory – Applying The Toy...

In 2011, Bouygues Telecom built a “software factory” to deliver software for its “boxes” (IPTV set-top boxes and internet routers). A Software Factory is a combination of tools and methods to promote automated building and testing, with a focus on configuration management. Since then, we have started a transformation journey, combining the ambition of agile software development and lean product/management culture. This talk focuses on the “factory” metaphor, since we have found that the way the software is built is as important as the software product itself...

The power of lean thinking in a developi...

What can we learn from technology advances in developing economies? A 2010 United Nations study found that cell phones are one of the most effective advancements in history to lift people out of poverty. Inexpensive cellular networks help remote villagers make informed and skillful decisions on when and where to bring their products to market, and for how much. While only 4% of households in Africa have Internet access, and few have bank accounts, more than 50% have cell phones — so the cell phone becomes the channel for communication, collaboration, commerce, and...

Lean & Agile digital content

Early in 2013, we realised that we needed to change the way we manage operations and projects. Whilst the team was delivering, we knew that we’d be challenged to do more with less. Also, as the team had grown, colleagues no longer knew what each other was working on, leading to difficulty in coordination, morale and managing customer expectations. Starting with the team in Berlin, we are using a mixture of classic lean philosophy, lean startup and agile methodology to plan, deliver, evaluate and communicate our work. We are just a few months in and, although there is...