Problem solving dojo
Want to improve your problem solving skill in an IT environment? Looking for a fresh way to solve a vexing issue you are facing right now? Come to the Problem Solving Dojo, an interactive workshop where participants hone their PDCA thinking under a Lean IT expert’s supervision. Antoine Contal is a Lean IT coach and board director of the Agile France Association. He wrote the first French book about Lean IT.
Unleash your team’s creativity usi...
How the Lean approach can enhance the creativity of your software development team? What is at stake for your company and your customers? How Lean Management can speed up this creativity process? During this session, the co-founder of BG2AA startup will present how the lean approach was implemented to design a multi-tenant Software As A Service (SAAS) business management platform built on cloud technologies. Through concrete examples, he explains how visual management, five whys, kaizen, A3 report, PDCA … are powerful quality catalysts....
Leveraging Lean for IT and research tran...
In 2012, the IT division of a U.S. national research and development laboratory with over 4,500 staff began their Lean IT journey. After working with Mike Orzen, a pioneer in Lean IT, the organization is learning to embrace small incremental change, trial and discovery, and value the answer to the question “what did we learn?” There is an metaphor that says, “the best way to eat an elephant is one bite at a time,” but our tendency is to bite off more than we can chew often leading to failed deployments, partially or improperly built solutions or... Service Desk – VOC: the heart of Lean in...
OobeyaIT – APTiTUDE at the Service Desk How did a Service Desk help lead the change of culture and improvement within a financial services organisation? The problem: IT management had changed from a service to project culture so CREATE side did not talk to the run side until to late. So the Service Desk was repeatedly solving things, performing unneeded tasks, had poor KPIs and tools, and higher costs. One year later and we were the Face-of-IT with measurable days saved in tasks, 80% satisfaction improvement, accelerated request fulfilment, happier staff and gave more...