Lean Data Center: A Telco Experience
Service Providers are complex organizations with several departments like IT, Service Support and Innovation. Andrea shared lessons from several Lean cases within Telecom Italia, the Italian leading Telco Service Provider. The experiences regard the Lean Data Center initiative and improvement of the Product Service Delivery and Service Assurance Processes. Andrea presented the approach he used and how he notably tailored Lean tools to a data center environment, the impact on people and the results he obtained. Specific issues of service environments were highlighted such...
Lean at support functions: from steering...
We hear a lot about optimizing (horizontal) value stream. However, the horizontal flow is quite determined by the efficiency of (vertical) support functions like HR, Finance, Quality, Purchasing, Staffing, etc. We decided to not accept it as given constraint and dig into it by triggering Lean@SupportFunctions initiative. We aim to improve the integration of the internal flow into the value stream and make the internal support functions value driven and business aware. In this presentation we share the results and experiences of applying the same Lean approach to the... A company’s hoshin kanri journey: ...
At the European Lean IT Summit 2012, Cesar Gon CEO of Ci&T, explained how he discovered Lean Thinking and started transforming his company’s culture. This year, Leonardo Mattiazzi, Ci&T Head of Europe and ASPAC operations, will focus on the innovation perspective of the lean journey: the difficulty of creating something truly innovative (disruptive) in a “business as usual” environment, the shortcomings they noticed in their planning process (hoshin kanri) relative to innovation using the concepts of “Lean Startup” – and its...
Catherine Chabiron, Institut Lean France
Catherine Chabiron is the former Director of IS Governance at Faurecia, a major French industrial group. For 8 years, she has worked at the heart of the Lean transformation of Faurecia’s IS department. Join Catherine’s masterclass “Lean and Information Systems in today’s large corporations – what does it imply and how to manage it?” on 7 October 2015 to learn from her unique experience: The IS department of a lean corporation, sooner or later, will have to answer the question of how to contribute to the company’s overall Lean approach. This...