Lean Data Center: A Telco Experience

Service Providers are complex organizations with several departments like IT, Service Support and Innovation. Andrea shared lessons from several Lean cases within Telecom Italia, the Italian leading Telco Service Provider. The experiences regard the Lean Data Center initiative and improvement of the Product Service Delivery and Service Assurance Processes. Andrea presented the approach he used and how he notably tailored Lean tools to a data center environment, the impact on people and the results he obtained. Specific issues of service environments were highlighted such...

Lean at support functions: from steering...

We hear a lot about optimizing (horizontal) value stream. However, the horizontal flow is quite determined by the efficiency of (vertical) support functions like HR, Finance, Quality, Purchasing, Staffing, etc. We decided to not accept it as given constraint and dig into it by triggering Lean@SupportFunctions initiative. We aim to improve the integration of the internal flow into the value stream and make the internal support functions value driven and business aware. In this presentation we share the results and experiences of applying the same Lean approach to the...

A company’s hoshin kanri journey: ...

At the European Lean IT Summit 2012, Cesar Gon CEO of Ci&T, explained how he discovered Lean Thinking and started transforming his company’s culture. This year, Leonardo Mattiazzi, Ci&T Head of Europe and ASPAC operations, will focus on the innovation perspective of the lean journey: the difficulty of creating something truly innovative (disruptive) in a “business as usual” environment, the shortcomings they noticed in their planning process (hoshin kanri) relative to innovation using the concepts of “Lean Startup” – and its...

Reach your project target costs with lea...

Cost Planning is one of technique of cost management to accomplish target cost from earlier phase of project. I would like to explore the difference between Finance (Financial Accounting) and Cost planning (Management Accounting) and their distinct uses. While many companies implement Financial Accounting, few successfully implement Cost planning. Cost Planning is a proactive activity in which a company strives to achieve a target cost, starting this effort early in the concept and planning phase. In contrast, Financial Accounting centers on a results-based target, not an...

The Toyota Way – Information syste...

Håkan describes Toyota Industries Business Practices (TIBP) applied to the IS function of Toyota Material Handling Europe. Showing how the Toyota values are applied in the IS operating model. Giving concrete example of how the Toyota I_Site software and blackbox solution were launched in the global market place using TIBP during the various phases of the development and deployment. IS delivering value to the business by Hakan Borglund Toyota MHE from Institut Lean France...

Lean Software Factory – Applying The Toy...

In 2011, Bouygues Telecom built a “software factory” to deliver software for its “boxes” (IPTV set-top boxes and internet routers). A Software Factory is a combination of tools and methods to promote automated building and testing, with a focus on configuration management. Since then, we have started a transformation journey, combining the ambition of agile software development and lean product/management culture. This talk focuses on the “factory” metaphor, since we have found that the way the software is built is as important as the software product itself...