Learning from the fast developing practi...

As Lean practice within IT grows and blends with complementary disciplines, including Agile, Scrum, ITIL, COBIT, Six Sigma, BPM, and others, we are learning new ways to solve big problems, and to create and leverage strategic opportunities. Steve Bell reflects on the current state of Lean IT, sharing examples from his practice as a Lean coach, researcher and author to show how enterprises—from global conglomerates to startups—are applying Lean IT principles and practices to drive innovation and operational excellence, and how you can apply these lessons learned and...

Breaking through the legacy of mass prod...

In the summit opening keynote session, Pr Daniel Jones presented: “Breaking through the legacy of mass production: is IT part of the problem or how could it really help to unlock the future?” Escaping the Legacy of Mass Production by Prof Daniel T Jones from Institut Lean France...

Lean or Agile: using kanban to build in ...

In lean, kanban is a kaizen tool to reach single-piece flow, and so build in quality through Jidoka. In other words, kanban is a learning tool. In agile, kanbans and burn-down charts are often used as execution tools to make the process more agile, but without any direct impact on quality. By rethinking the underlying principles of kaban and built-in quality we can shift the focus back on product quality in development projects. How to build-in quality into design, and why using kaban properly really matters. Built in Quality by Michael Ballé – Lean IT Summit...

Klaus Petersen, Solar Group

Turn a disastrous ERP implementation into a successful one using Lean Company-wide ERP implementations are quite complicated, and unfortunately, they often turn into nightmares: long delays, cost overruns, business disruption, all this causing great damage to the company and the customers. The European sourcing and service providing company Solar started they own ERP implementation 4 years ago. After chaotic beginnings, they decided to capitalize on the lessons learned from their prior 5-year Lean journey to ensure a smooth, quality and customer-focused deployment of the...

Transforming ICT Service Delivery throug...

The success of any ICT Service Delivery project hinges on how fast we can identify the problems, drill down to the root causes and continuously work towards improving upon them. The transformation story of a large ICT project at Ericsson is a classic example of one such successful engagement. It is a case study on how Lean Thinking can trigger a completely different mindset thereby bringing in a change in attitude and culture. This Application Development & Maintenance project was technically challenging and required 32 different skills across 9 functional areas from...

Service Desk – VOC: the heart of Lean in...

OobeyaIT – APTiTUDE at the Service Desk How did a Service Desk help lead the change of culture and improvement within a financial services organisation? The problem: IT management had changed from a service to project culture so CREATE side did not talk to the run side until to late. So the Service Desk was repeatedly solving things, performing unneeded tasks, had poor KPIs and tools, and higher costs. One year later and we were the Face-of-IT with measurable days saved in tasks, 80% satisfaction improvement, accelerated request fulfilment, happier staff and gave more...