Indranil Das, Ericsson India Global Services

Indranil Das, Ericsson India Global Serv...

Indranil is working as Vice President, Solution Design & Delivery responsible for leading Ericsson’s business within Global Services Center India for global clients in Telecommunication, Media & Entertainment and Utilities. He comes with very rich experience in Global Delivery, Communication and ICT services. Before joining Ericsson, Indranil worked for PricewaterhouseCoopers and IBM where he was instrumental in pioneering global delivery model. Indranil is a member of the Ericsson’s Global Services Leadership team driving organization vision, long term...
Cecil Dijoux

Cecil Dijoux

Cecil Dijoux is a seasoned IT Professional with 25 years international experience. Passionate about 21st century management, Cecil has been managing teams in an agile environment since 2004. He is a Lean & Agile Methodologies practitioner, an Enterprise 2.0 activist, a change management e-book author and a blogger on #hypertextual.
Pierre Delort, ANDSI – French CIOs Association

Pierre Delort, ANDSI – French CIOs...

Pierre Delort is the President of the French National CIOs association ANDSI. He began his career in consulting then in operation management (retail, insurance and industry). In 1991, he started implementing lean in an insurance company (now Generali). Building upon this experience, he conducted a research project (Ph.D.) about lean management in the service industries at Mines-ParisTech (a french University). He then started working as an IS manager committed to innovation (in business, organisation and technology). He created the IS department of RFF (Reseau Ferré de...
An IT manager goes to the gemba to engage his teams

An IT manager goes to the gemba to engag...

How do you know if your teams and managers are aligned with your objectives? How do you get your teams to progress and better serve their users? An IT production manager at BNP Paribas will explain his challenge with involving his first-line managers in this process, and what he learned along the way.
Martin Chmelar, Tieto

Martin Chmelar, Tieto

For the last six years, Martin has been working as a Lean and Agile coach, mentor and consultant in Tieto, which is an IT company with 18 000 employees distributed over the world. He lives with Tieto teams and helps them and their customers achieve their goals, deliver more value, solve problems and improve efficiency, productivity and quality via adoption of Lean & Agile principles, practices and tools. Typical activities are coaching, facilitating Kaizen workshops and root cause analysis, training, problem solving and practice adoption. And, of course, encouraging...
Daniel Breston, Qriosity Limited

Daniel Breston, Qriosity Limited

Workshop: IT going slow, reputation poor, service partners not delivering?  Have you tried to lean your IT Service Management? Your budget is 30% Development and the rest keeping things running with a mix of internal and external IT teams. Your Service Desk does not add value as no one is paid to call them but you do get a lot of calls for help to fix or make a request. You are struggling to maintain compliance or introduce robust disaster continuity. Your PMO and Dev teams struggle to work with the Operations teams. Your SLAs are worthless. Any of this sound...