Leendert Kalfsbeek, ING Bank

Help! We are doing Lean but we are not improving. A inconvenient lean leadership journey, part 2

At the Lean IT Summit 2014, we talked about how we were moving away from a firefighting organisation towards a stable organisation with a consistency of purpose. We finally realised that we, the so-called leaders of our organisation were the root cause of the problem. This year we are back to talk about the next step in our journey and how we closed another inconvenient leadership gap: how to involve everyone in continuous improvement and unlock the improvement talent and power of all our people. How to help our people to keep daily focus on the most important goals and challenges we know we must overcome in order to create the best banking experience for our customers.
And, of course, we will share some of our lean screw ups we made along the way.

Biography: Leendert Kalfsbeek is an ambitious and pragmatic IT manager working within ING Bank since 2010. Since the beginning of ING’s transition Leendert is working together with several agile teams in becoming truly high performing. In this topic he combines passions in both hard-core IT and in further improving our organization and products. Currently he is IT Area Lead of the Building Blocks tribe within CIO/NL Omni Channel and responsible for 100+ engineers and product owners.
He will present the case study together with David Bogaerts.