Arthur van Wylick, EDSN

Making 14 million gas and electricity customers happier using Lean

On the Dutch energy market, EDSN manages the data of approximately 14 million gas and electricity customers. Discover how their Lean program provided a major transformation between grid operators, commercial parties and shipping parties in redesigning their metering data processes. Arthur, director of EDSN, shared the absolute highs and some deep lows from the Lean journey that so far has produced the following results: a reduction of handling time of incidents of 65%, improved client satisfaction by 13% and employee satisfaction by 16%.

Biography

Arthur van Wylick is director of EDSN. He is a people-oriented change manager with broad experience in (sustainable) energy and retail in finance, business development and general management fields. Passion for value chain optimization and improving processes and customer experiences, while letting people excel.