Emmanuel Richard, BNP Paribas

Pulling the flow in an IT environment: what to expect?

While pulling the flow is a renowned key to lean improvements in industry, it is rarely seen in the world of IT. BNP Paribas’ central IT department decided experiment it in order to see what could be gained of this. Beyond the many difficulties it raised, the results materialized not only in dramatic operational improvements, but also in new lessons learned from this way of producing value for the customer. This presentation replicates the exact same working conditions the team faced throughout the project, thus inviting the audience to a personal journey inside this small journey to lean.

Biography

Originally an IT technical project manager, Emmanuel is currently a Lean IT project manager at the BNP Paribas, a leading European banking group. He contributes to the company’s Lean journey by conducting Lean projects within IT production teams. During the past 2 years, he has conducted 5 projects to help production teams improve their operational performance.