Michael Jones, eBay

Michael leads a team serving eBay's continental European markets with content management, content strategy, tools & process expertise. Our content enables the business to inspire, advise and engage buyers and sellers, maintaining consistency across markets and languages. Formally, Michael worked for over decade in customer service, gaining frontline experience as an agent, process and project management and building up and running a European team of specialists looking after eBay's online self service. Michael is based in Berlin.