Sudip Pal, Ericsson India Global Services

Mastering the delivery with Lean for competitive advantage and customer delight

Today industries are going through rapid and disruptive changes across the world. IT Companies that had been providing software & application services through traditional IT development model are increasingly turning to more innovative development practices to help them meet changing customer demands. Current ways of working result in repetitive manual tasks with avoidable waste of time and effort thereby causing lower C-Sat, low efficiency, less competitiveness and financial drainage. With services evolving faster each year and growing customer demands, mastering the delivery is a key to success – Speed, Quality and Efficiency being the essential components in it.
In this session Sudip will demonstrate how the Leadership team in a leading ICT organization felt the need to turn-around its global delivery operation at a critical stage and decided to initiate the Lean Automation Program in 2016 with an aim to improve delivery speed, quality and efficiency through automating repetitive and effort intensive tasks performed in different customer projects across the organization.
Benefit from this program has been quite significant so far, reporting a net saving of 120,000+ man-hours.

Biography: Sudip is Head of Lean Implementation & Execution for Ericsson India Global Services, SDU IT&C. With 18+ years of experience his areas of expertise span across a wide spectrum of IT landscape – from System Integration to IT Service Delivery, from IT Advisory Services to Program Management, from Lean in Agile to Automation.
He is a recognized Lean Expert by Asian Productivity Organization – Japan, Quality Council of India and National Productivity Council – India. He has mentored many big Lean deployment programs for some leading global IT companies in last 8 years; such as improved cash flow & profitability, increased win rate, sales engagement process, scaled Agile, etc. In the past 2 years, Sudip has completed several high potential and critical transformation programs in the areas of Agile, Automation and IT Service Delivery Transformation Model. He has also groomed many candidates to become successful Lean Coaches in the industry.