Daniel Breston, Qriosity Limited

Workshop: IT going slow, reputation poor, service partners not delivering? Have you tried to lean your IT Service Management?

Your budget is 30% Development and the rest keeping things running with a mix of internal and external IT teams. Your Service Desk does not add value as no one is paid to call them but you do get a lot of calls for help to fix or make a request. You are struggling to maintain compliance or introduce robust disaster continuity. Your PMO and Dev teams struggle to work with the Operations teams. Your SLAs are worthless. Any of this sound familiar? ITIL® or COBIT ® are the standard frameworks IT introduces but these seem to add burden and waste. What I did was lean my ITSM processes but first I leaned my IT people (within IT, partners and business stakeholders).

Have you tried to lean your IT Service Management? by Daniel Breston from Institut Lean France

Biography: ITSM Man without mystery, making Lean look sleek and easy. Daniel Breston knows how to blend an ITIL-COBIT environment, shaking it with Lean until it pours the perfect cocktail. Follow Daniel on Twitter.